The Annual Software Maintenance is a post implementation support that is made available to clients and users who have successfully implemented Prime System but would like to avail of annual software updates and patches of all changes that usually happen now and then.
Among the services found in the Annual Software Maintenance are as follows Help Desk, Product Updates and Patches, Discounts on Major Version Releases, Regular Database Checkup and Reorganization, System and Problem Diagnosis, Free Minor Product Upgrades which includes changes in system computation due to revised government rulings.
Workforce. Currently we have 3 Help Desk personnel that is always available on all types of medium, plus 2 field systems engineers and 2 field applications specialist. On stand-by are our product management team that also do various technical support services from time to time.
Maintenance Ratio. We are proud to have 95% of our active clients under our maintenance program. This is further boosted by a 60% repeat business they provide in the course of time.
Response Time. In most cases our response time is instantaneous, specially those clients with remote-help facilities installed. Depending on severity errors, we maintain a quick response and resolution ratio. We are binded in a 4-hour cycle time for cases with very high severity.
Manila: (632) 844-9722 Cebu: (6332) 410.7415
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